OBJECTIVE |
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Work for a fun, exciting, "you never know what's next" company that will benefit from my experience, knowledge, and new ideas. |
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EDUCATION |
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Bachelor of Arts Degree - Computer Science Major - Math Minor
Bluffton College - Bluffton, Ohio
May 2003 - GPA 3.5/4.0 |
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RELATED EXPERIENCE |
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Hardware Technician – Northwest Ohio Computer Association – Archbold, Ohio
January 2007 – Present
- Implemented domain-wide best practice security policies
- Currently maintain multiple Active Directory domains to ensure stability and error free operation
- Manage district wide anti-virus and anti-spyware solutions
- Provide on-site consulting to area school districts from computer repair to server configuration and installation
- Actively consolidating several servers into a VMware virtual environment hosted on multiple blade servers
- Administer a myriad of critical application servers (e.g. SQL, Web, Exchange) to ensure high availability
- Provide Cisco VoIP phone configuration using Cisco CallManager and Unity Messaging servers
- Continue to acquire industry recognized training and certifications in observance of organizational goals and objectives
Help Desk Manager – First Federal Bank – Defiance, Ohio
July 2004 – December 2006
- Constructed Help Desk Call Logger, a web-based support call tracking tool, to improve customer support by providing a means for data collection and report generation
- Manage Help Desk staff to ensure prompt and effective item resolution
- Lead technological portion of recent Commercial Bank acquisition by configuring all hardware and software pieces to ensure a quick and seamless integration with existing bank systems
- Track and manage all hardware and software to ensure maximum return on investment
- Control all software and hardware ordering to guarantee all policies and procedures are met with full compliance
Web Engineer - Integrity Automotive Group - Defiance, Ohio
May 2003 - July 2004
- Created Integrity iLot, a database driven web site enabling employees to view, edit, and manage live inventory (https://www.integrityilot.com)
- Engineered database driven backbone of company’s public web space www.integrity-family.com, which is driven with iLot data
- Built self-managing, database driven site www.newdealertrades.com, for company affiliate Quality Cars.
- Developed and implemented picture-handling software that creates a 3 x 3 collage of any vehicle
- Managed tracking and documenting of all incoming and present inventory (~450 vehicles)
- Served as head technological support provider for all three Integrity dealerships
Communications Office Assistant - Bluffton College - Bluffton, Ohio
August 1999 - May 2003
- Maintained web pages for the Athletic Department (http://www.bluffton.edu/sports)
- Built two programs (HyperPix and WebCast) used heavily in sport's department
- Implemented Internet based handling of sport pages (rosters, bios, news, etc.)
Information Technology Specialist - First Federal Bank - Defiance, Ohio
June 1999 - May 2003
- Provided technological support and implemenation of software and hardware for 15 branch locations throughout northwest Ohio
- Lead an extensive hardware replacement and upgrade process involving all 15 branches
- Created a searchable, intranet accessible employee database
- Offered suggestions and ideas on improving efficiency and lowering operation costs
Electronics Associate - Office Max - Defiance, Ohio
January 1997 - June 1999
- Provided positive customer support to increase repeat business
- Assisted in sale of computer hardware and software
- Gained important communication skills and retail experience
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SKILLS |
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Microsoft Certified Professional, CompTIA A+, CompTIA N+, VMware Server, VMware ESX Server, VMware Ace, Java, JavaScript, C, FreeBASIC, HTML, CSS, ASP, PHP, Perl, SQL, mySQL, Microsoft IIS, Exchange Server 2003, Windows Server 2003 (R2), Active Directory, Cisco VoIP, MacOS (10.x), U/Linux OS, Windows 98/2K/XP/Vista, microprocessors, network installation/troubleshooting, software/hardware installation/troubleshooting, computer hardware assembly, quick wit.
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REFERENCES |
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Available upon request.
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